Create a friendly, conversational Google review request message for your customers. Enter your customer’s name, business name and Google review link, then edit, copy or send the message directly through WhatsApp.
Create a Google Review Request Message
Cape Portal’s free Google Review Request Message Generator helps small businesses create a simple, conversational message they can send to customers after completing a job or providing a service. Enter the customer’s name, your business name and your Google review link to create a ready-to-edit review request.
The generated message can be edited before you send it, giving you an easy way to personalise your customer follow-up. You can copy the message or open it directly in WhatsApp.
Why Ask Customers for Google Reviews?
Google reviews can provide useful information to people who are considering a local business. For small businesses, genuine customer feedback can help potential customers understand the experiences of people who have previously used the business.
Asking for a review also makes the process easier for your customers. Instead of expecting them to search for your business on Google, you can provide a direct review link as part of your normal customer follow-up.
Make Your Review Request Personal
A short personal message can feel more natural than a generic mass message. Using the customer’s name and your business name makes the request relevant to the actual service or job you completed.
How to Use the Google Review Request Generator
- Enter the customer’s name.
- Enter your business or trading name.
- Paste your Google review link.
- Click the Generate Conversational Review Message button.
- Edit the generated message if you want to personalise it.
- Copy the message or send it through WhatsApp.
Where Do I Find My Google Review Link?
Your Google review link is the link you give customers so they can quickly open your business on Google and leave a review. If you are not sure where to find it, you can get it directly from your Google Business Profile.
- Sign in to the Google account that manages your business profile.
- Search Google for your business name, or search for my business.
- Make sure the correct business profile is selected.
- Look for the option to Ask for reviews.
- Click Ask for reviews to open the review-sharing option.
- Copy the review link that Google provides.
- Paste that link into the Google Review Link field above.
Tip: Before sending the link to customers, open it yourself in a private or incognito browser window. Check that it opens your business’s Google profile and allows you to leave a review. This helps prevent sending customers an incorrect or broken link.
Tips for Getting More Customer Reviews
- Ask customers shortly after completing the service or job.
- Keep your review request short and easy to understand.
- Use the customer’s name where appropriate.
- Check that your Google review link points to the correct business.
- Make leaving a review as simple as possible.
- Ask for honest feedback rather than requesting a specific rating.
Google Reviews for South African Small Businesses
Local businesses often depend on recommendations, repeat customers and word-of-mouth referrals. When people search online for a local service, customer reviews can give them additional information to consider when choosing a business.
This can be useful for plumbers, electricians, builders, flooring contractors, cleaning companies, landscapers, automotive businesses, restaurants and many other South African small businesses.
Cape Portal is developing practical online tools to make everyday tasks easier for small businesses. This free review request message generator is designed to simplify one part of the customer follow-up process.
Google Review Request FAQs
What should I say when asking a customer for a Google review?
Keep the request friendly, short and genuine. Thank the customer for their business, ask whether they would be willing to leave an honest review, and provide a direct link to your Google review page.
Can I edit the generated review request?
Yes. The generated message appears in an editable text box, so you can change the wording before copying it or sending it through WhatsApp.
Can I send the review request through WhatsApp?
Yes. After generating the message, select the WhatsApp button. The tool prepares the message so you can send it through WhatsApp.
Should I ask customers for a five-star review?
It is better to ask customers for an honest review based on their actual experience. This generator therefore asks for an honest review rather than requesting a particular rating.
Is this Google review request generator free?
Yes. The Cape Portal Google Review Request Message Generator is a free online tool for small businesses.